Q: We have higher than normal voluntary turnover in our company. How can learning better leadership skills help improve turnover?
A: At least 9% and possibly as much as 32% of an organization's voluntary turnover can be avoided through better leadership skills.

Q: I’ve just finished the dreaded annual performance reviews? There has got to be a better way. What do you suggest?
A:We think an effective performance review is not a once a year event but an ongoing process that takes place throughout the performance period. With clear goals and expectations developed together with your team member, the performance process can become an ongoing process that takes place throughout the performance period. If these meetings are done well, the year-end performance review will be just that, a review, of what you have already discussed. There will be no surprises.


Q: Before I start, Business is Great! We have a good core of team members who have been around for a while and we are hiring a number of new team members to help with handling the capacity of new business. But that’s where the great stops. We’re dealing with late deliveries on projects and cost overruns. There is lots of finger pointing and our manager is starting to offer up implied threats if things don’t improve soon. What do we do?
A: I see this often when team dynamics change but the good news is that you can address most of these obstacles immediately to insure team success. A great place to start is to take the time to clarify the purpose and goals of the team. Once goals have been clarified, it would be best if individual responsibilities of team members are revisited to make sure they are in alignment with the goals. Spend some time with your manager to make sure the necessary investment is being made in resources, planning and training are being made to insure a focused team effort to successfully reach goals.


Q: What books on leadership do you recommend to read?
A:Leadership and the One Minute Manager by Ken Blanchard, Patricia Zigarmi, Drea Zigarmi
Drucker & Me by Bob Buford
QBQ, The Question Behind the Question by John G. Miller
The 21 Irrefutable Laws of Leadership by John C. Maxwell