On this episode of Family Business Today, Greg Lewis interviews Steve Richards, Founder and Chairman of Richards and Richards Office Records Management, Inc.
Richards and Richards is a Nashville based family business specializing in record storage, secure shredding, scanning, data storage and medical waste. Celebrating their 30th anniversary on May 15, 2017, Steve says that two of the greatest keys to their success as a family business are honesty and taking care of your employees. He says that if you take good care of your employees, then good customer service follows. In this podcast he shares 4 ways they have developed a positive and thriving culture at Richards and Richards and how the business is successfully transitioning to the next generation while they continue to increase the value of the family asset.
To learn more about Richards and Richards Office Records Management, visit their website at:
Family Business Today is hosted by Greg Lewis. Family Business Today is produced by the Tennessee Center for Family Business. To learn more about the Tennessee Center for Family Business, visit our website at: